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Thiruvananthapuram, KL
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  • IT
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Job Details

The Web Access Management/Federation Engineering Lead has responsibilities for a team of engineering technical staff that engineer, support and manage authentication, authorization, and federations services utilizing CA Siteminder and Federation Technology. This individual will own and manage all end-to-end aspects of services under their remit including but not limited to service engineering, L3 break/fix support, service roadmaps and standards, vendor management, and budget management. Other responsibilities include driving stability for all technologies and services under their responsibility including resolution of incidents and problems, maintenance and support, application platform change control, and automation of processes and procedures. Responsibilities also include integrating people from different countries and cultures into one virtual team, and applying ITIL service management disciplines. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services. Essential Functions of the Job Responsible for infrastructure design and the planning and implementation of changes within the environment Sponsor changes to the infrastructure needed to support new and evolving services, technologies, and applications KPI analysis to identify patterns and trends and drive performance improvement Benchmarking, productivity, and quality control Ownership of process engineering and operational improvement initiatives including automation tooling Accountable for service life cycle and service levels including development of service technology roadmaps Implement, test , and deploy version upgrades and service pack release management Develop product selection and standards, design, and certification Manage L3 and L4 incidents and problems related to affected services Capacity planning and management Root cause analysis and service improvement solutions Provide cost-efficient, stable operations for the platforms and services in scope Accountable for development of annual budgets and manage expenditures, planning, and funding for defined services Perform asset and vendor management and establish competitive pricing and chargeback models Manage and champion a virtual team to ensure consistency of operations, responsibilities and reporting Build and retain virtual teams in strategic locations as per IT Services location strategy Establish a service culture with sufficiently ITIL-educated operations staff Interface effectively with other functional managers within IT Services Maintain effective performance management and staff development activities Establish and maintain effective relationships with local HR, and understand local People policies for countries where staff are located.Analytical/Decision Making Responsibilities Ability to function with a high degree of autonomy and empowerment in decision making, setting of team goals, and overall daily leadership of the team and management of the service Ability to make key decisions as they relate to service disruptions and problems Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with 3rd party vendors (i.e. CA) for escalation of service issues Demonstrates analytical and systematic approach to problem solving. Ability to plan, schedule and monitor work activities in order to meet time and quality targets. Ability to rapidly absorb new technical information, business acumen, and apply it effectively. Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to business activities Knowledge and Skills Requirements Tangible, relevant, and demonstrable managerial experience with the CA Siteminder technology, integration with platforms and applications, and working with clients and internal legal counsel to establish Federation Trust agreements Possess subject matter expertise for specific technologies within application platform service teams. Possess understanding of interdependencies between various technologies within and external to the identity and access management arena Ability to communicate fluently orally and in writing and present complex technical information to both technical and non-technical audiences Perform analysis of metrics and KPIs for the purpose of making decisions around staffing, capacity, and processes. Ability to understand strategic business objectives as they relate to Application Platform Services. Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Ability to work and team with a multitude of different people to balance demands Outstanding management, interpersonal, communication, and organizational skills. Ability to understand and integrate cultural differences and motives and to lead virtual cross-cultural, cross-border teams Either have or be working towards ITIL Foundations certification Experience Minimum of 10 years experience in Information Systems in a related role, with tangible, relevant, and demonstrated managerial experience with identity and access management solutions and service management. Education Degree in Computer Science or related discipline or equivalent work experience Fluent in English language written and verbal Certification RequirementsITIL Foundation CertificationOther Requirements Flexibility in scheduling with a willingness to work extra non-standard hours on occasion Ability to deal efficiently with escalations and difficult situations such as restoring services, and people under pressure Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines with demonstrable productivity Some travel may be required based on project or operational needs
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 10-15


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Software Engineer
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