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Smart Applications Application Specialist

Mumbai, MH
Job Code:
  • Oil & Gas
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Job Details

Responsible for delivery of secure and reliable IT service operations for all own operated services as well as all managed (internal & external) services meeting service levels.Responsible for fast response and execution of operational escalations with business impact.Evergreening and service quality improvement in strong partnership with other Shell IT functional / support.Act as a subject matter expert and technical lead towards support teamsAssist with complex operational issues and ensure support is delivered against service levels and in line with support models.Provide guidance and consultation during problem management reviews to ensure complex problems are being worked appropriately.Ensure services meet functional standards and are in full compliance with Shell framework for Information Security and Regulatory compliance, and that relevant technical strategies, policies, standards and practices are applied correctly.Ensure technical and service documentation is delivered and maintained.Own the technical design and integrity of the full Landscape and provide technical assurance to projects ensuring delivery of cost effective, compliant, reliable and sustainable solutions.Assess the implication of changes (desktop, hosting, middleware and applications) impacting the landscape.Resolve structural issues and seek opportunities to standardize and simplify while protecting high value initiatives and longer term organizational capabilities.Execute successful deployments of new applications and release upgrades in close partnership with product teams.Foster relationships with other IT teams in Shell that contribute to application integration and the end-to-end service delivery model of the relevant applications. RequirementsExperience and QualificationsRelevant Experience3 - 5 years experience in technical support roles EducationDegree in IT or equivalentITIL certification and experience would be an added advantage Job KnowledgeKnowledge of industry standard IT service management practices (e.g. ITIL)Solid knowledge of hosting and middleware technologies (Windows 2008/2012, SQL 2008/2012, IIS 7.x, .Net 3.5 and SharePoint 2010/2013)Knowledge of Active Directory and authentication protocols (Kerberos authentication)Knowledge of OSISoft PI and PI AF SkillsAbility to set priorities and work multiple activities concurrently in rapidly changing environmentStrong communication skills and interpersonal skillsSelf-motivated with the ability to deliver results working independently or as part of a teamTeam player who works effectively across the organization and levels of the organizationStrong problem solving and analytical skillsStakeholder Management understand, work efficiently and communicate effectively within a complex organisation with multiple stakeholdersAbility to work effectively and manage relationships with senior Business leaders, peers and subordinates, in a virtual, geographically dispersed and cross cultural environment
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Software Engineer
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