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SME/Lead Tech Sales For International BPO - Gurgaon

Gurgaon, HR
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Job Details

Title Subject Matter Expert (Sales)Reports toTeam Lead SalesBased atGurgaon Job Description-Responsible for team handling &mentoring.Keep track of schedule adherence.Providing real time Floor Support to agents taking calls.Handling the Escalation and Supervisor calls/sessions.Motivating the team members to achieve targets set by the company taking the key matrics into consideration.Contributing towards achieving Service Levels and Revenue targetsImproving selling skills, knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.Taking regular sessions & briefing mentees on critical issues affecting process as and when directed.Sharing quality audits & coaching associates on appropriate measures to correct Quality & Process hygiene.Contributing in offering recommendations for process & product improvement to the RO.Taking regular pre and post shift hurdles discussing high and low pointers.Providing Floor support to agents when Team Leaders are not around Skills RequiredExcellent communication skillsGood understanding of system resources and allocationFlexible to work. Open to work in rotating shifts and weekendsProfessional work attitude and eager to learnStrong knowledge of Operating Systems (e.g. Current Windows OS)Should have knowledge of basic technical issue(no boot, no internet, wi-fi connectivity, virus removal issues etc)Hardware knowledge(preferred)Ability to work under pressureTarget OrientedTeam Management SkillsGood team mentorAt least 1-2 years experience as SME in technical sales process. Minimum experience for 3 years in BPO industry.Salary - 38k + cab both sidesNight ShiftInterterested Candidates Contact - 9810800875 or Email Your CV at
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Customer Support | Technical Sales
Applying for this job will take you to an external site


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