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SMS/SCCM - Lead Infrastructure Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

years progressive and relevant experience in the customer support field, requiring solid technical skills.At least 2+ years in lead role being the primary PoC to a client for an large client engagement.At least 2+ years of hands on work experience with Java, J2EE, Oracle, WebLogic Application Server and Oracle DBMS.Hands on Java coding and Sql troubleshooting is mandatory. SkillsSpoken and written English. Excellent communication skills and interpersonal skills.Strong experience in customer communication. ResponsibilitiesDesign, develop and manage end-to-end support process, based on customer specifics and requirements from other support and business user groups involved in the process.Working on critical and high severity incidents and problems provide timely and sufficient technical expertise (Java/J2EE & Oracle), status updates and reports.Upsell CR/Support services.E2E change requests management and delivery.Plan account budget and resources; keep project within the allocated budget; find resources to execute on time and on budget without compromising quality.Manage internal and external communications, carry out regular meetings, phone calls, conferences, presentations.Participate in support and maintenance sales cycle (meetings with customer management and support representatives, development of presentations, work on requests for proposal (RFP/RFI), evaluate resources and costs for support services, draft and review service contracts, etc.).Work with senior and top management on support and maintenance related questions.Stakeholder management (internal and external) to meet the deliverables according to the contract. Handling and resolving project risks and escalations from customers.We offerOpportunities for career development;Professional growth in the international business environment; Medical insurance for employees;Friendly atmosphere, sports activities and corporate events;Salary will be discussed individually with the successful candidate Ability to assume a leadership role; owning the job.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6


Application Programming | Database Administration (DBA) | Software Engineer
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