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Software Asset Management - Tech Ops Analyst - Associate


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
09-11-2016
Job Code:
58238754
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

Lead and grow a team of 5 Software Asset Management (SAM) specialistsSet goals and objectives for team members and drive them to excel and grow as professionalsManage a ticket queue of software requests for users and systems firmwide to prescribed SLAsManage software licensing and inventory, which requires a good understanding of licensing terms from vendors like Microsoft, IBM, Symantec, Oracle, HP, Adobe and other software vendorsInterfacing with customers and end-users to resolve license management and software fulfillment issuesEstablishing and executing processes to ensure timely fulfillment of user requests while also preventing licensing compliance breachesEnsuring distribution, return, transfer, accounting, etc. of software licenses are managed to contractual obligations, including reporting and conducting periodic review meetings with vendorsWorking with the JPMC sourcing team and with external software vendors to identify and document licensing and entitlement rules for vendor software productsProducing management reporting on software request, fulfillment, and license recovery metricsProcess Improvement Reviewing and documenting current state business and operational procedures to identify opportunities for efficiency improvement, propose solutions and ultimately to implement those solutionsProcess Improvement Ability to identify automation opportunities, articulate a plan, build consensus and drive the automation effort to fruitionREQUIREDA proven track record with management experience, preferably in a global organizationA collaborative style and ability to build the appropriate relationships and partnerships both across the firm and with external vendors and service providers5 year's experience working directly with customers and end-users supporting complex workflow operationsAbility to break down complex tasks and explain solutionsAbility to engage with key stakeholders across teams to drive implementation of solutionsStrong organizational skills and ability to multitask and work in a changing environmentExperience identifying automation opportunities and driving them through to implementationStrong Microsoft Excel skills, including the ability to produce useful reporting from spreadsheets containing thousands of rows of dataExcellent written and verbal communication skillsBachelors degree or equivalent work experienceHIGHLY DESIREDExperience with enterprise Software Asset Management operationsExperience working/managing a ticket queueAn understanding of generally accepted software licensing terms and practicesExperience interpreting software agreements for large scale organizations and applying contractual requirements for licensing and entitlementsProven track record working with remote teamsStakeholder engagement skills, including ability to interact with all levels of the organization in a cross-functional team environmentAdvanced Excel skills, including the use of the VLOOKUP function and creation/manipulation of Pivot Tables (i.e. reporting)
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-10

Requirements

Application Programming | Software Engineer
Applying for this job will take you to an external site

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