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Software Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Our Ideal CandidateConstructively work together as a team, sharing ideas and resources.A high degree of analytical and problem solving abilitiesYoure a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability. Your ResponsibilitiesAs an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers. Additional responsibilities include but are not limited to the following Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issueTroubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions to Knowledge base articlesApproach complex technical issues with varying perceptions and make use of opportunities to create and implement productivity toolsEnsure all issues are resolved or escalated to the proper resources to be resolved in a timely fashion.Additionally, this individual will manage communications to customers at all levels to maintain positive relationshipsUnderstand the impact of work on the feature/product/teamContinuously enhance knowledge through trainings and e-learning coursesHelp customers to succeedCoordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.Provide regular reports for management that measure the effectiveness of the technical support function You possess good communication and customer-relationship skills responsiveness, sensitivity, diplomacyYou are comfortable working both independently and collaboratively.Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.Applying your superior technical skills to meet service request SLAs, meet and exceed customer expectations.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8


Application Programming | Software Engineer
Applying for this job will take you to an external site


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