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Software Engineer - Production Support

Chennai, TN
Job Code:
  • Banking & Finance
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Job Details

Candidate will be part of the Production Operations Team. The team's primary responsibility is to provide production support to the voice applications and environments servicing the Personal and Workplace Investing business and financial representatives. The primary responsibility of the team is the operational stability and availability of the applications that customer facing associates use to perform their job. The team s goal is to deliver agreed levels of service to users and customers and to provide the best associate experience possible.The team supports voice applications across thousands of workstations and hundreds of servers. This position may include any of the following incident management, change management, application and environment configuration, application deployment, operational stability and availability of the applications, develop automated monitoring framework, problem resolution, and project management. Some support activities and implementations will be after hours or on the weekends as needed. The successful candidate will also participate in the teams' on-call rotation providing off hours support.Establish plan for continuous improvement regarding stability and availability.Metrics and reporting around various areas including, but not limited to, application performance & monitoring, incident and problem management, etc.Strong sense of ownership for the health of the applications and level of partnership with the business.Coordinate and encourage the adoption of new tools and process within the teamCollaborate with technical teams to identify dependencies, coordinate activity and resolve problemsDocument and review implementation plans, support procedures and environment configurationsRespond to varied needs of management and stakeholdersCandidate Description Candidate should have sound technical knowledge/experience in application support and functional infrastructure knowledge. Should be hands-on - handling technical issues, configurations, performing database queries and making changes to the production environment as per the defined procedures.Computer operations or systems engineering experienceHands-on experience on automation efforts.Focus on improvements in instrumentation, logging and monitoring.Knowledge on DevOps model and cloud.Strong knowledge of scripting and automation practices and solutions.Knowledge on Genesys suite of applications is a plusExperience managing environment stability and availabilityProduction support experience with financial systems a plusLinux/UNIX and Windows operating systemsDemonstrated understanding of network topology and services, such as GTM and LTMFamiliar with ITIL IM and PM practicesUnderstanding on with PaaS, SaaS, ALMaaS a plusKnowledge on Dev Ops and Cloud based technology is a plusKnowledge on software development methodologies (Agile, Waterfall) a plusBehaviouralattributesStrong communication (written and verbal) and interpersonal skillsStrong relationship management and facilitation skillsStrong analytical and/or project management skills required.Ability to provide 24x7 support for the production environmentsStrong problem solving and troubleshooting skills Qualifications Bachelor's degree3-4.5 years of IT experience
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Network Administration
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