Sign In
 [New User? Sign Up]
Mobile Version

Software Maintenance Engineer

Job Code:
  • IT
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Resolve complex customer problems within Red Hat Satellite and other system management productsUse available tools to investigate and troubleshoot technical issuesRecord customer interactions, including investigation, troubleshooting, and the resolution of issuesWork closely with Red Hat's production support engineers, technical account managers, and development engineeringExercise sensible judgement in selecting methods and techniques for obtaining solutionsManage workload to ensure that all customer issues are handled and driven to resolution in a timely fashionAnalyze upstream development against current customer reported product defects and develop patches to resolve issuesAssist in the development of comprehensive and reusable self-service solutions for future incidentsShare and improve knowledge content for product technologiesUnderstand, develop, and promote good practices for long-term solutionsRequired skillsBachelor's degree or higher in computer science or other technical discipline or equivalent work experience5+ years experience as a support, sustaining or development engineer or other directly related experience in an enterprise environmentThorough understanding of high-level web application concepts and architecture, and knowledge of major frameworksRecord of solving complex problems efficientlyAbility to read and write code, especially using Ruby, Rails, Angular Js, Python, Perl, or JavaTroubleshooting mindset, creative problem-solving skills, and the ability to manage your time on your ownPassionate about both technology and customers; committed to providing the best experience possible for Red Hat customersHighly motivated team player focused on constantly improving, adapting as needed, and contributing to the teamThe following are considering a plusGood understanding of system management portfolio, including familiarity of administering Linux systems, mass installation, upgrades, configuration management, patch management, and maintenanceExperience in any configuration management solutions and automated deployments using Katello, Foreman, Puppet, Chef, CFEngine, Spacewalk, or similar toolsExposure to setting up and maintaining databases like MySQL, Postgres, MongoDb, etc.Understanding of REST or experience building RESTful APIsExperience in using Git and GitHubUpstream involvement in open source projects (patches submitted for upstream inclusion)
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-8


Application Programming | Database Administration (DBA) | Software Engineer
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News