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Software Maintenance Engineer

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  • IT
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Job Details

Resolve complex customer problems within Red Hat's storage and clustering productsAnalyze upstream development against current customer reported defects and develop patches to resolve the issueUse available tools to investigate and troubleshoot technical issuesRecord customer interactions to include investigation, troubleshooting, and the resolution of issuesWork closely with Red Hat's production support engineers, technical account managers and development engineeringDemonstrate considerable judgement in selecting methods and techniques for obtaining solutionsManage workload to ensure that all customer issues are timely handled and driven to resolutionAssist in the development of comprehensive and reusable self-service solutions for future incidentsRequired skills5+ years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environmentOutstanding understanding of the current Linux kernel, with emphasis on storage subsystemsSolidexperience in one or more of the following technology areas in a software engineering, analytical, or development capacity Linux 2.6 virtual memory subsystemLinux 2.6 SCSI subsystemLinux storage device driversLocally attached storage (IDE/ATA, SAS/PAS)Storage area networks, storage virtualization, and fiber channel attached storage (inc. iSCSI/FCoE)High-availability clustering and clustered shared-storage file systemsCommon Linux file systems (ext2/3/4, XFS, reiserfs, etc.)Redundant storage systems (RAID, multipath I/O, distributed storage)Experience of Linux crash dump analysis (vmcore analysis) with the crash tool is an advantageA solid understanding of hardware and computer architecture (x86/x86_64 required, additional architectures are beneficial)Strong development experience with C and familiarity with established open source methodologiesExperience writing scripts using BASH and Python, to troubleshoot and correct Linux issues
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-10


Application Programming | Software Engineer
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