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Software Support Engineer

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Opportunity OverviewIf you are innovative, have a passion for technology and want to play an integral part of a growing market in Enterprise Information Management, Magnitude is where you want to be! Our company is seeking a talented and experienced Software Support Engineer to join our Technical Support team in Hyderabad, India. The successful candidate will have a demonstrated ability to understand and diagnose complex technical issues, and to work cooperatively in a team-based customer support environment. Magnitude software works with diverse core technologies, including Oracle, Microsoft web services, and Siebel to name a few.Core Deliverables and ResponsibilitiesTroubleshoots and develops functionally accurate, technical workarounds for complex software and setup errors encountered by customers or field consultants, which are typically escalated from Tier 1 Support EngineersIdentifies, prioritizes, replicates, diagnoses and resolves user problems in a timely fashionEscalates problems requiring more in-depth knowledge to Tier 3 Engineers in order to meet customer service level agreementsLiaison with Engineering for prioritization and correction of software bugs or enhancement requests reported by customers or field consultantsServe as a mentor to enhance the Oracle technology skills of other Support Engineers, as requiredQualificationsExcellent oral and written communicator capable of multi-tasking and managing multiple priorities with a high level of accuracy and attention to detail and ability to work independently as well as on a team2-4 years of experience working in IT industryAt least 2 years of techno-functional experience in Functional area (Financial, Supply Chain, HR, etc.) in ERP modules (preferably Business Objects Data Service ETL tool)2-4 years of experience in writing SQL and PL/SQL1-2 years of working experience on Data Warehouse product or implementation projectGood understanding of how to use Business Objects Data Services ETL toolDDesired Qualifications1-2 years of working experience in providing technical customer support services to divers populations is a plusKnowledge of one BI tool (Business Objects, COGNOS, or Oracle Business Intelligence) is a plusEducation
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-4


Data Warehousing | Database Administration (DBA)
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