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Solution Analyst

Bengaluru, KA
Job Code:
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Job Details

Bachelors in Computer science/ EquivalentAround 2 years experience in Incident Management, Problem Management processes.Detailed understanding of SQL SERVER 2008/2012, T-SQL, JOINS, SQL Performance tuning.Good understanding of ITIL concepts.Result oriented with strong analytical and problem solving skills, ability to multi-task in a distributed support environment,Very good communication skills, Self-learning ability, work independently with minimal supervision.Prior experience in Healthcare IT preferable. Responsibilities_____________________________* To Own/Manage/Troubleshoot incidents across the enterprise comprising of multiple clients.* Act as point for contact for all high priority incidents and drive it till resolution meeting Key SLAs and Metrics both operations and Quality.* Working on escalations and resolution of problems and incidents.* Manages the remediation process and technical resources by facilitating cross departmental collaboration, coordinates the end to end customer experienceand owns the internal and external communications.* Perform Incident root cause analysis and insure timely, professional and effective communication with the customer and internal groups from both thetechnical and management perspectives.* To effectively perform the impact analysis and conduct bridge calls with relevant groups/Client.* Initiates and facilitates the discussion with customer and respective resolution to stakeholders (Tech Support, Engineering etc.) during critical issuesand provide management with status updates.* * Review and approve the Emergency Changes required for the resolution of the incidents.* Perform post incident reviews and make suitable recommendations.Tools and Technology_____________________________SQL Server Management Studio,SQL Server Data Tools (BIDS),Performance Monitor,Process Explorer.T-SQL Stored Procedures , Functions, triggers, Joins, complex SQL queries, performance tuning etc.Exposure to any programming language would be considered a plus.Prior experience with working on a EMR product in Healthcare is desirable
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-5


Business/Systems Analysis | Database Administration (DBA) | Quality Assurance/Testing | Software Engineer
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