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Solution Lead

Gurgaon, HR
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  • Miscellaneous
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Job Details

Implementation Solution Lead Reports to Team Manager, Implementation Location India Outline This first-level supervisory position plays a critical role delivering productivity, quality and customer satisfaction for Global Implementation projects. The lead will personally deliver country level client implementations (full life cycle country implementation deliverables). The lead will also provide direct supervision to a team of four to six Implementation Consultants. The solution lead will proactively review weekly objectives and will ensure team members complete project milestones on time and within performance standards. Solution Leads will review work product and ensure that Implementation Consultant work complies with SGWI standards. SGWI will seek to staff client projects within a Solution Lead team to encourage a high level of team collaboration, and to achieve on-going project performance excellence. The solution lead is expected to cultivate a culture of professionalism and high performance with the team. Solution Leads will also assist Solution Design Consultants with regional SDC activity, supporting client global design objectives. The role will receive direction from the primary SDC/PM, and will cascade key decisions and outcomes to the regional team for fulfillment. Some international travel to Client or other SGWI offices may be required. Key Job responsibilities Establish a high performance culture, coaching Implementation Consultants on work methods and by modeling a high level of personal accountability and goal achievement. Forster a positive team environment, ensure collaboration between team members, and actively work to identify opportunities to balance capacity / demand within the team. Promote best practice execution by analysing current processes/procedures, identifying new methods, and documenting via process maps and desktop procedures. Foster strong working relationships with the global Operations Teams by ensuring the team deliverables are high quality and aligned to the standards of the Operations process requirements. Develop exceptional talent, through proactive recruiting plans, careful employee development plans, and timely succession planning maps. Monitor the individual performance, identifying deficiencies in skill sets to improve training and the overall development of SGWI talent. Collaborate with Global Program Managers and other Global Implementation Team Leaders to organise the team and its workload. Ensure all projects have sufficient resources to cover for holidays, absences and/or peak processes during the project schedule. Complete all requisite reports as required by the VP, Global Implementation, which includes financial forecasts, project dashboard, team time tracking. Ensures each team member understands his/her responsibilities for compliance and audit (including SSAE-16 documentation), and verify that audit documents are completed routinely. Address client issues or complaints as they arise, and escalate in a timely fashion if necessary. Key Skills required Three to six (or more) years of global implementation experience in Payroll/ HR/ Project management Global Payroll knowledge or experience a distinct advantage Excellent communication skills both written and verbal; with the ability to communicate effectively and professionally at all levels. Strong client management/ relationship building skills. Can operate in a structured and organised way An influencer; understand the drivers for change and able to state case clearly and influence others. Aptitude for analytical thinking in creating solutions. A proven organiser; must be able to prioritise personal workloads and help others do the same. Tenacious; will work diligently through to completion of task, whilst remaining objective. Must be able to work in harmony with other team members and use own initiative for broadening own expertise and experience. Be calm under pressure. Bi-lingual in EMEA language (Spanish, German, French, etc.) preferred
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-5


Administration | Facilities management | Office Management & Coordination
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