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Solution Process Expert - Cash Collections

Mumbai, MH
Job Code:
  • Retail & Wholesale
  • Manufacturing & Production
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Job Details

Serves as the process expert in the business process area of CashCollections. Leverages deep technology expertise in the context of thefollowing Business Processes and how Mondelz International executes them on aglobal scale CreditManagement Establishing Credit Policies, Assessing New Customers Credit Risk,Extending existing Customers Credit, Monitoring and assessment of overallCredit risk to Mondelz, Management of Bad Debts, Managing Letters of Credit,and Dunning Processes. Accounts Receivables Establishing A/R Policies,Collection Activities, Cash Application, Deductions Management, Cash Planningand Disputes Management. Management of Customer Contracts. Understand deeply the technical capabilities anddata requirements of Cash Collections solutions within the context of the relatedsolution roadmaps for OTC.Describe the primaryresponsibilities of the position in order of importance Collaboratesas a part of the Global OTC IS CoE Cash Collections team in the delivery of globaltechnology and process improvement projects. Knows thebusiness strategies for Global Cash Collections and can translate them into optimizedbusiness processes and functional requirements. Workingwith external IS Strategic Partner resources on technology improvementrequests. Internaland external contactsCritical relationships required with thefollowing internal & external individuals/organizations Internalo Peerswithin the Global IS OTC CoE and other team members within the broader IS andMBS organizationso GlobalOTC Business Process Teams (OTC Transformation & Customer LogisticsDevelopment) Externalo GlobalMBS BPO Service Provider Resources in the Cash Collections process areao GlobalIS Help DesksIS Strategic Partners (HP,SAP, Infosys etc.) Qualifications FUNCTIONAL/TECHNICAL EXPERTISESupplyChain-relevant Functional Work ExperienceGlobalConsumer Packaged Goods Company (desired)SAPlifecycle project experience (participation on template implementation,preferably international)StrongService Oriented Positions of Accountability (desired)Strong functional expertise in SAP CreditManagement and Accounts Receivable areas (desired) COMPETENCIES/ABILITIES Theseare key observable/measurable skills, knowledge and behaviors required thatcontribute to successful performance in the position. (e.g., drive for results,customer focus, etc.). Ability to influence and engage others Ability to build and maintain productive workingrelationships with stakeholders up to senior management level and colleagues Excellentwritten and verbal communication skills (English Language). Good business understanding particularly in the AccountsReceivable and Credit Management areas Ability to work in an environment focused oncustomer satisfaction, co-operation and trust Ability to flexibly collaborate with andinfluence internal and external resources Ability to see beyond current situations towardshigher level process/systems improvements Strong ERP systems knowledge and understanding ofhow related the business processes fit in Strong systems analysis and problem solvingskills Understandsall data elements within the Cash Collections solution space (i.e. Master Data,KPIs, PPIs etc.) Deepunderstanding of interfaces from the SAP ERP System to internal and externalapplications (e.g. to external credit agency). Demonstrated ability to understand businessprocess performance metrics and ensure continuous improvement of businessprocesses enabled by technology. Understanding ofthe Cash Collections process touch points with Sales Order LifecycleManagement, Order fulfilment, Invoicing, Returns Order processing etc.Understandingof the touchpoints with Commercial, Front-Office processes such as Sales Promotions, Productpricing strategies, Trade Terms and Conditions etc
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-7


Credit Control & Collections | Finance/Budgeting
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