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Solution Process Expert, Retail Execution

Mumbai, MH
Job Code:
  • Retail & Wholesale
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Job Details

Describe the primaryresponsibilities of the position in order of importance and identify % of timespent on that responsibility Review and analysis of global SFA business requirements and subsequently assess how the requirement could be met using the available core SFA product or with a minimal level of configuration - including potential timelines and costs.Responsible for performing global template configuration on our global SFA platform - Stay in Front (SIF) Edge & Touch CG. This includes configuration of various elements including dashboards, KPI s, workflows, user screens and back office setup.Liaise closely with SIF technical teams to understand upcoming roadmap changes, assess the impact and importantly to influence their roadmap.Perform internal testing following releases and upgrades. In addition support the global testing team with the creation of test cases by creating functionality use cases, and later validating test cases they create.Update of business facing system functionality documents to reflect new features and supported configuration options. Update of our global configuration option catalogue. Close collaboration with the global business process team to ensure proposed enhancements remain aligned and do not impact agreed process maps.Act as an internal product expert supporting the other members of the COE with the development of solution proposals. COMPETENCIES/ABILITIES Ability to build and maintain productive workingrelationships with stakeholders, colleagues and vendorsAbility to work across globally distributedvirtual teamsStrong written and oral communications skills,proficient in EnglishProfessional maturity and good business acumenStrong systems aptitude, specifically with the useof JavaScript, JQuery / JSON, VbScript to configurevarious SFA elementsincluding dashboards, KPI s, workflows and user screensStrong problem solving skills with ability to seebeyond the obviousAbility to deal with ambiguity and changeSelf-motivated with a drive for resultsAbility to collaborate, influence, and engageothersAbilityto cultivate an environment focused on building business value, end user satisfaction,co-operation and trustStrong business process understanding,specifically sales front / back office and SFA processesStrong project management, system implementationand excellent execution skillsAble towork with minimal supervision Qualifications FUNCTIONAL/TECHNICAL EXPERTISEExperienceconfiguring off the shelf SFA systems, preferably in a cloud environment andwith SAAS experiencePrevious experience with using JavaScript,JQuery / JSON, VbScript to configure various SFA elements including dashboards, KPIs, workflows and userscreens. Experience with debugging applications using Chrome andwith application testing.Prior experience configuring Stay in Front Edge /Touch CG would also be an advantage, as would any HTML 5 experience. BusinessRequirements AnalysisExperience documenting requirements and functionalityin business friendly language.General WorkExperience within an international CPG environmentStrong business process understanding of fieldsales including both front and back office process.Previous experience working on system projectsespecially in relation to sales functions, ideally with SFA experienceGood knowledge of the overall SFA technology spacewould be an advantage (for example shelf technology and image recognition).InternationalProject Management Experience External External application providers (e.g. Stay in Front, Planorama)External service providers (e.g. Infosys, IBM). Internaland external contacts Internal Peers within the Global IS Retail Execution COE (includes both global and regional team members)Global Sales Business COE teams (Wise, Perfect Store, Right Store).Global Business Process Excellence teamGlobal Testing Team
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Software Engineer | System Administration
Applying for this job will take you to an external site


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