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Udaipur, RJ
Job Code:
215,000 To 240,000 Monthly
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Job Details

SPA ENGAGEMENT MANAGERLOCATIONS GURGAON,GOA,UDAIPUR AND HYDERABADSALARY 18-20K + INCENTIVES+ ACCOMODATIONEXP. 2-3 YEARS IN HOSPITALITY,HOTEL OR SPA SALES.JOB DESCRIPTION Work closely with the Cluster Manager to help plan, execute and monitor relevant salespromotions to achieve revenue & business objectivesResponsible for following and ensuring the brand guidelines are followed for Tattva Ensuring the brand gets communicated in the right way across all consumer touch pointsconsistentlyFinancial Goals (30 %)Drive and review initiatives to enhance revenues from services, increase client and hotelengagement, and display focus in building best practices to develop sales focus through acustomer centric model.Appropriate planning to ensure that daily & monthly sales goals are achievedEnsure that appropriate guest engagement is maintained through daily sales tools provided /explained by the organization from time to timeFocus on selling membershipsWork actively to promote the brand & the unit as a preferred spa & wellness destination in thenearby city catchment areaResponsible for ensuring appropriate material & inventory consumption & ensuring minimumunit wastagesQuality Assurance (20%)Display high level of business performance orientation to ensure quality service delivery tocustomer through strict implementation and monitoring of SOP sAchieve a 95% customer satisfaction score on a monthly basisEnsure high level of hygiene & personal care is maintained in the spa less than 2 complaintsmonthlyMinimum 10 monthly reviews on online travel forumsTake initiatives towards audits and customer service recovery as applicablePeople Management (20%)Mentor the team and strengthen them to achieve their overall revenue and sales targetsEducate & disseminate information about various updating in internal organization, policies andprocessesEnsure that the spa team is aligned towards financial & business objectivesEnsure that you are a mentor & friend to your team for any professional / personal assistanceneeded from time to timeAttrition management - should be below 10% on a quarterly basis.INTERSTED CANDIDATES WITH RELEVANT EXP ONLY SHOULD FORWARD THEIR RESUMES AT or Call 9896049841
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-3


Client Servicing | Relationship/Account Servicing
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