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Sr.Account Manager

Bengaluru, KA
Job Code:
  • IT
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Job Details

The Account Management is in charge of Account Management activities for Domestic customers in ATSS. He is accountable for the Quality of the Services, Joint Savings Plan and Project / operations delivered to Domestic customers.To be a vital link between client Business Partner Organizations and ATSS with respect to IT Services in the Infrastructure and Application Portfolio and the clients business needs and priorities.Will be accountable for sustaining professional relationships with Domestic customer Will be responsible for all service quality improvements; cost reductions through improved efficiency; and for managing the impacts of Service Outages through minimal impact to business and customers output and efficiency Accountable for creating and pricing (including benchmarking) the service.Works with the different lines of business to create the pricing structure for the services and be responsible for optimizing costs and is accountable for the profitability of the serviceConducts internal governance on the performance of service delivery against agreed upon internal SLAsAccountable for assisting the Service Owners in resolving service issues raised by the regions.Evangelizes and conducts regular campaigns while tracking service related opportunities and assisting the regional service manager in creating effective proposals meeting client demands.Responsible for demand management of new service requests and project requests from customersSingle point of contact for all service related enquires from customerResponsible for quality of service delivery by ATSS domainsATSS performance against customer specific SLA sIncludes tracking of metrics of domains and support functionsIdentifies new service required for customersEvangelizes ATSS services within customer region,Also responsible for day to day operations and project delivery.
Degree: CA (Chartered Accountant) | MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 18-22


Audit & Risk | Chartered Accountant/CPA | Cost Accounting/ ICWA | ICWA
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