Sign In
 [New User? Sign Up]
Mobile Version

Sr Analyst - Apps Prog

Mumbai, MH
Job Code:
  • Banking & Finance
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Management of Problem tickets in conjunction with multiple IT teams to ensure that all incidents are managed to speedy and satisfactory conclusion with minimal business impact.Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements and the needs of the organization.Work collaboratively with other areas of the organization to continuously improve the management of IT Incidents and Problems.Manage Problem investigations through to conclusion, ensuring that root cause is identified, documented and resolved.Communicate effectively with management and stakeholder on the status and remediation of incidents.Manage known errors and ensure that operational workarounds are fully documented.Act as a Subject Matter Expert in Incident Management.Close liaison with other corporate Change, Incident and Problem Management teams to adopt and define operational service levels and reporting standards and metrics.Establish and implement effective analytical practices to provide critical MI and reports on operational performance.Production and publication of critical management information.Manage technology change control processes, change metrics communications and reporting.Drive change success-rates and ensure improving trend in change impact.Work to define, document and implement operational standards, policies and service levels.Participate in meetings with Senior Management and provide appropriate input and feedback.Record and update Risks and Issues in line with internal banking standardsThe successful candidate will need to come up to speed on a number of existing systems and processes quickly and to be able to identify gaps between their output and business requirements.Proactively track and report on activities and actions to ensure that work is prioritized and any conflicts are forecasted.Increase personal knowledge and understanding of the technical and functional aspects of supported applications and processes by reviewing, creating, and maintaining documentation; performing related tasks; and interacting with peers and internal customers.RequirementsExperience in developing documentation materials for processesIntegrates best practices with process design to ensure continuous process improvement.Excellent communication skills both verbal and written; must be able to appropriately convey ideas, concerns and opinions across differing levels of managementMust be pro-active, enthusiastic, flexible, results driven with attention to detailA team player who must be able to work under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervisionA disciplined thinker and capable of working across organizational boundaries in a very demanding, high-output environmentA flexible, hands-on can do attitude.
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 6-8


Application Programming | Database Administration (DBA) | Quality Assurance/Testing | Software Engineer
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News