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Sr. Engineer, Customer Support


Source:
TIMESJOBS.COM
Location:
DL
Date:
17-11-2016
Job Code:
58304344
Categories:
  • Manufacturing & Production
Applying for this job will take you to an external site
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Job Details

Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Provides basic and routine servicing, testing, and maintenance of Varian Medical Systems (VMS) equipment according to instructions and company guidelines to ensure that customers equipment operates efficiently at all times. Works under limited direct supervision. Applicable to the Oncology Systems business only Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position. Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner. Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction. Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other VMS parties. Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of VMS products. Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions. Report by means of FSRs, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.Job RequirementsMinimum Required Skills and Knowledge Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment. Sound knowledge of and professional technical experience with micro-computers/PC based systems Customer focused attitude Articulate and skilled in interpersonal communication Fluency in the local language and in English, both written and spokenOther Desired Skills and Knowledge Sound computer usage and debugging skills Ability to identify and repair routine software and network problems. Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks. Identify and resolve simple imaging system defects.Required Certifications and Training Obtains and completes LMS training plan specific to assigned responsibility.Applicable to the Oncology Systems business only Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to o Proof of valid identification (photo, drivers license, SSN) o Criminal background checkso Drug screens o Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)o Annual TB testing o Healthcare trainingsExperience Level with Business Tools Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Experience with SAP or equivalent ERP product and productivity software desired.High School Degree or equivalent 2 3 years of related experience
Degree: M.Sc. (Science) | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-3

Requirements

Application Programming | Business/Systems Analysis | ERP/CRM
Applying for this job will take you to an external site

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