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Sr.GO Specialist

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Responsibilities Responsible for maintaining HR records for Honeywell employees Data entry of HR Data in PeopleSoft HRMS application. Responsible for manual update of employee records where there is a failure in the tier 0 self service mode. Applying business and global data standard rules to ensure that the data entered or corrected and corresponds to the rules and regulations. Tier 1 issues and inquiries resolution. Escalation of issues that could not be resolved at Tier 1 to the SME of the team. Use the escalation Matrix to quickly and efficiently escalate issues. Interact with downstream and support teams to resolve issues and inquiries. Conduct Internal audits to ensure that there are no data entry defects and if defects are identified, capture and report them in Salesforce CRM. Communicate as needed with the HRG, Managers and downstream teams for resolution of work on time The scope of this responsibility covers data administration for all classes of employees including expatriates and executive employees of Honeywell across the globe. Provide Root Cause Analysis and improvement plans for any misses to the adherence to SLA's Escalate issues in a timely manner to the SME so that necessary action can be taken to prevent SLA slippage Address re-opened Cases on-priority Create a positive customer experience in every interaction. Escalate to higher Tier or Technology team on time, for issue resolution, which is out of scope. Participate actively in Tier Meeting, Team Meetings etc Contribute to Kaizen culture by identifying opportunities to improve Adhere to prescribed Standardized Work and support in keeping the documentation up-to-date. Participate in activities, training programs and events related to Honeywell Operating System (HOS)Competencies Good communication (written and spoken) and demonstrates active listening skills Basic knowledge of MS-Office Applications (Word, Excel, PowerPoint 2007) Knowledge of PeopleSoft version 9 or higher would be added advantage Knowledge of Manager Self Service tools would be added advantage Knowledge of Market tools applications Knowledge of Customer Relationship Management (CRM) application - Salesforce preferrably Basic knowledge of HR processes and back-end operations Experience in interacting with global customersPrevious Experiences Candidates with 2-3 years experience. Have experience in working in a corporate working environment (business and meeting etiquette)
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-3


Database Administration (DBA) | ERP/CRM | Software Engineer | Training
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