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Sr. Implementation/ Support engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Required Knowledge/Skill1. Payroll Domain (Life cycle of Payroll)2. Current Statutory (PF,ESI, PT & IT calculations)3. Knowledge on Statutory Return Filing 4. Exposure to Payroll or HRIS product (Payroll processing experience , Payroll implementation)5. Previous training and/or implementation experience6. Leave & attendance management OR 1. Any Software Implementation (Preferred Skills Customer handling, communications, requirement gathering, implementation, data porting, working for closure, convincing customer to work with a work-around, good writing and reporting skills, etc.)Duties & Responsibilities1. Client requirements gathering/Data collection2. Analyze client requirements and consult with internal project team, development, or SME where appropriate to identify best solution3. Implement the module as per the project plan4. Problem analysis and resolve client issues with the aid of available helpdesk tools5. Answer phones calls/email and provide excellent customer service in a timely and efficient manner6. Train the customer/end user 7. Get UAT (User Acceptance Test) from customer8. Ensure accurate call comments are entered as per standards or checklist9. Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.10. Appropriate information is provided in escalated calls for support to resolve client requirements11. Take active participation in training and knowledge enhancement12. Daily project update in goal sheet. Skills 1. Good written and spoken English communication2. MS Excel Proficiency3. Analytical Skill4. Problem solving5. Time management6. Listening skill7. Customer Service Orientation8. Pleasing Personality.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5


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