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Sr & Lead Monitoring Engineer


Source:
TIMESJOBS.COM
Location:
Chennai, TN
Date:
07-11-2016
Job Code:
58207389
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Primary interface for client communications (Requests by phone, mail, ticketing)Provide monitoring of, and L1 support for, Network, Windows, Linux, Databases in Enterprise EnvironmentWorking on standard ITIL based processes, incident management, change management and problem management processes.Interact with customers for ticket logging and initial troubleshooting.Creating and maintaining support documentation & checklist and knowledge base repository.Support Operations Meet 24/7 & On Call requirements during shift rotations.Hands on Experience in Using of Industry standard monitoring and ticketing tools like nagios, Jira and sensu.L2 / L3 / Vendor Coordination/ Following up with L2 / L3 / Vendors for Call Resolution.Looking for individuals with enthusiasm, willingness to learn, and ability to multitask. [Typically, they would be coordinating for incidents, receiving calls, monitoring equipments, and updating tickets to track too. Hence their multitasking experience in a similar role currently adds a lot of value]Minimum qualifications4+years support experience in an ITIL Based Remote Infra Management Service Desk environment.Must possess good time management, problem solving and communication skills.An experience/exposure in Amazon or cloud is preferred.Bachelor's degree in Computer Science, Engineering or related technical degreeMust excel working in team environmentAny certification is a plus
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 5-10

Requirements

Software Engineer | System Administration | System Analyst/Tech Architect
Applying for this job will take you to an external site

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