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Sr Manager, Community Operations

Secunderabad, Telangana
Job Code:
  • Travel
  • IT
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Job Details

RESPONSIBILITIESYou ll be tasked with scaling support in an innovative way at a company thats growing like crazy and changing constantly. You re prepared to Drive the regions business through Community Operations. You will act as a business partner to GMs and the RGM, bringing in rider and partner insights to help shape the way we conduct business in the region.Deliver the best support. You will lead and partner with city teams, scaletting the tone with your passion and enthusiasm for world- class support. You will constantly connect with the community to know what kind of support best fits the market and how this is to be executed. You will project ahead so that we always have the right resources and people in place when we need it.Analyze, innovate and execute. You will create, design, and lead how we deliver support in India; get creative and then be able to execute on your ideas. You will dig into data incessantly to drive strategy for the region. You will also work with our engineering and process teams to improve internal tools and overall user experience.Advocate. You need to be the most passionate advocate for all riders and driver partners in India. You should also be able to answer any questions that come your way and anticipate any more issues that may come up.BACKGROUNDMinimum 7 years of work experienceMBA from top university preferredExperience in process design and delivery with proven ability in project execution and communication, maybe from consulting or corporate environmentsSome background with support in a high volume environment; experience with Zendesk preferredData analytics competence, Excel fluencyPeople management skills (we re building something big here!)Solid writing skills
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-12


Community Relations | Strategy
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