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Sr Manager-Operations - Card Processing

Gurugram, HR
Job Code:
  • Miscellaneous
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Job Details

Manages overall personnel, performance, and discipline in the assigned area Provide direction to sta ; ensure resolution of problems; sets priorities Manage all client interaction and client communication. Should front end the relationship with the client Provide advice in the planning, implementation, and evaluation / modi cations to existing operations, systems, and procedures. Analysis of customer accounts for abnormal behavior Absolute ownership of all internal and external audit requirements Work with other colleagues to cross tab transactions and identify fraudulent vs genuine transactions Responsible for his/her own alert queues and productivity Provide archiving and records retention in accordance with client policies Drive speci c improvement projects like seat utilization etc. as required by Management Team Review and analysis of periodic reports and metrics. The incumbent is also expected to play the role of a change agent to help institutionalize Six Sigma, Quality & Control across the Organization, constantly seeking, sharing & implementing best practices In order to be considered for the role the ideal candidate would have Excellent Communication skills Good knowledge of the Consumer spending habits and behaviors Good Analytical Skills (i.e. usage of Excel, Power point etc.,) Quick decision maker and fast learner Experience in handling multiple tasks and VIP customer accounts / Working Knowledge of latest I.T. tools
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Account Services | Any Process - Both BPO Type | Any Process - Domestic BPO Type
Applying for this job will take you to an external site


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