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Sr.production Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Responsible for planning, processing and performing all jobs in an efficient manner with no assistance from the supervisorResponsible for all Application FMS tickets assigned and taking them to closure within the defined SLA levelsAnalyze tickets to identify the root cause of the problem and provide resolution in timely manner.Coordinate and work with Application engineering team to report all application bugs and follow up for closureSetup and manage test servers and environments for pre-production testsPerform and participate in all aspects of Production patch/fix and deployment verification including requirements gathering, feature and functional testing, integration testing, regression testing.Work collaboratively with management, development and SQE engineers in producing quality products utilizing best practice methodology and technology.Reports test results and enter problems and issues into the bug database. Monitors and updates bug reports as needed including bug report closureProactively solve problems and suggest process improvementsDemonstrate a clear passion for Quality through constant self-directed learningContribute to the improvement and refinement of Production Support practiceSkillsBS in computer science or equivalent experience4 6 years of hands on experience in production/technical support of applications.Excellent analytical, debugging and problem solving skillsExcellent written and oral communication skills to concisely and accurately report project statusExcellent technical leadership skills to mentor new team members and hand holding them.Experience working on Linux and Windows O/SGood understanding on RDBMS. Should have experience working on PostgreSQL / My SQL or any RDBMS. Ability to write DDL and DML statements.Good Understanding of Apache and Tomcat ConfigurationsExperience troubleshooting application issues developed on Java/J2EE, PHPGood understanding on network protocolsGood understanding on XML, HTTP, HTTPS, FTP, FTPS
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 4-6


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Software Engineer
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