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Sr Specialist - WFM

Bengaluru, KA
Job Code:
  • Miscellaneous
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Job Details

Influence the lives of others Develop, train, and manage team membersTake the lead Develop an internal future managerial pipeline to fulfill quality and adequate talent needsSet the path to success Implement and maintain intra-day workforce team responsibilities to assist service delivery in achieving desired performance metricsStrengthen relationships Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectationsImpact the bottom line Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecastingQualificationsEducation Requirements Graduate in any disciplineExperience Requirements minimum 6 months in Work force Management To succeed in this position, you mustBe able to work in MS OfficeHave excellent understanding of Workforce Management concepts & TechniquesBe able to present in front of large groups of senior leaders in a professional and effective wayBe able to efficiently manage time and keep track of multiple schedules, meetings, and initiativesHave good knowledge of CMS Avaya Supervisor/ eWFM /IEX /Genesys; knowledge in IEX will be an advantageHave strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvementsBe pro-active in developing trust and professional rapport with employees and team members; work as a team-playerHave strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Application Programming | Network Administration | Software Engineer
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