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Sr Staff Technical Program Manager

Chennai, TN
Job Code:
  • Manufacturing & Production
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Job Details

The IT Technical Program manager role is responsible for IT integration & operational excellence in delivery of application services, infrastructure solutions and environment for Global Operations Chennai Global Delivery Team. In this role you will support GO shared services operation integration to Chennai delivery site from IT perspective, manage IT application operations within the site and lead IT productivity and simplification initiatives.Essential ResponsibilitiesProvide IT leadership to Chennai site operation migration acting as the focal IT contact in collaboration with related stakeholders to ensure successful integration to Chennai delivery site enabling operation delivery with scale, cost and quality. Develop IT service delivery model for Global Operations Chennai global delivery site, own wing-to-wing IT integration process, manage transition tollgates and deliverables and facilitate all IT systems operation transition related communication & reporting to relevant functional and IT stakeholdersSupport IT productivity and simplification initiatives for Chennai delivery site include transformation of sites specific process to adhere to GE Global Operations enterprise standards Manage IT operations (infra and applications) in Chennai site and deliver operational KPIs for IT transition, integration, operations and simplificationBuild and develop GE IT capability and team structure within Chennai delivery site to support incoming growth to the shared services center. Manage Availability, Capacity, and Service Continuity management processes for shared services applications in Global Operations Chennai delivery siteQualifications/Requirements Master's degree in Computer Science or related discipline with at least 8 years of working experience including minimum of 5 years in application operations and application implementation experience. Minimum of 2 years experience in a strategic leadership role with strong emphasis on relationship management - Demonstrated high competency in project management (including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication) and execution of multiple parallel projects- High competency in applications delivery, competency in infrastructure planning, deployment and client services support - Demonstrated competency in strategic thinking and leadership with strong proven abilities in relationship management- Ability to learn complex systems and business processes and define requirements for solutions Demonstrated customer focus evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint Eligibility Requirements Must be willing to work out of Global Operations location in Chennai, IndiaDesired Characteristics MS in information technology, engineering or finance Excellent project and program management capabilities with proven track record of managing significant business programs in or outside of GE Global multinational IT programs management experience, especially in emerging markets and shared services center- Process improvement mind-set, understanding of key shared services operational processes. Lean training with practical experience is an advantage - Matrix organization skills / ability to influence and motivate multiple stakeholders and team to achieve required collaboration- Project Management (PMI) and ITIL expert certification Demonstrated organizational skills, high standard of accuracy, attention to details with excellent follow-up skills Six Sigma Black belt certified with in-depth experience using Six Sigma tools and techniques
Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-13


Client Server | Project Leader/ Project Manager | Software Engineer
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