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Sr. Systems Analyst

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

Responsibilities Support the delivery of solutions to operations. Maintain the availability and security of existing systems, implement new systems, and assist in the evaluation of changes to current and peripheral systems. This position requires a hands on technical engineering professional with business acumen. Operate in complex, highly-secure, and highly-available, operations environments and interact with the technology domain experts required to maintain those environments Support the development and incorporation of best practices and approaches into the company's project processes and methodologies. Provide general technical support to the Visa client institutions and to technical teams within Visa to resolve systems issues and to support the implementation of new systems solutions. Use prior experience as a member of development and testing teams to relate how methodology elements integrate with day-to-day work activities. Provide recommendations to management team to increase effectiveness of organization and technology solutions Perform service level management and reporting. Analyze customer satisfaction survey results, implement action plans and drive client initiatives. Handle IT Incident/Change/Problem/SLA management process with our vendors. Manage escalations by involving Applications' vendors, Business representatives, Relationship Managers and IT support teams for conflict resolution if deemed necessary by the any of the involved parties. Crisis management of high severity incidents and ownership of post-problem review processes (Post Mortem review / Report production & Trend Analysis). Prepare regular MIS reports and Trend Analysis reports and present to Domain Owners/Service Managers/Heads of IT Infrastructure services. Plan and lead the team to have BCP/DR capability for the critical services. Assuring that agreed Standard of Quality of service & service levels provided by the vendor or the support staffs is met. Proactively identify operational opportunities to increase service quality or efficiency. Build and enhance positive working relationships with key internal stakeholders. Assess operational opportunities to increase service quality or efficiency. Coordinate internal Visa resources to ensure delivery on commitments Must Haves Participate in the construction and implementation of applications, systems and security infrastructure based on business requirements and adhering to tight operations, security, and procedural models. 8+ years' experience in Application Support at least 4 of which should be in supporting Java based applications Experience in supporting Glassfish, Tomcat, IBM WebSphere or other suitable middleware components. Knowledge in PERL / Python / BASH will be a plus
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-13


System Analyst/Tech Architect | Systems Programming
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