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SRVCSNOW ENG


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
11-11-2016
Job Code:
58253289
Categories:
  • HR
  • IT
Applying for this job will take you to an external site
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Job Details

Act as subject matter expert in the architecture, implementation, improvement and administration of the Information Technology Service Management (ITSM) Suite. The ITSM Suite provides a modular and centralized location for IT to gather and record pertinent data to enhance management reporting and improvement in IT performance. The goal is to ensure reliability and availability of the ITSM suite.Duties IncludeITSM software design, development, analysis and maintenance adding functionality within IT service management to improve IT reporting and processesPerform ITSM systems and process analysis, business process engineering improvements, and align IT process with ITILv3 frameworkConduct ITSM system development tasks from requirements through deploymentTechnical training and mentoring in all areas of ITSM application software including developing, supporting and training of user groups to ensure users can utilize new modules within the ITSM toolCustom report creation.JOB REQUIREMENTS2 to 5 years of experience with ITSM or similar software experience required with mandatory 1+ years in Service Now.Minimum of a Bachelor's Degree or Technical degree in relevant fieldStrong Problem Solving skillsAbility to communicate effectively with all levels of personnelITILv3 knowledge and certification(s) preferredJava Scripting experienceJquery and Jelly scripting is preferred.Hands on experience handling CMDB and Asset Management.System Development and Administration knowledge and experience preferred
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-5

Requirements

Application Programming | Software Engineer
Applying for this job will take you to an external site

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