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Staff Technical Writer

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Technical writers at Open Text Corporation produce software online help, documentation/guides, for users, system administrators, and developers. This content is published in electronic and online form.Position Outcomes and Duties (high level tasks, the end result of the individual s efforts). The main duties generally performed by an employee in this role.You are great at Research, organize, outline, write, and index help and documentation for Open Text products.Develop information and structured content for new products or solutions based on customer needs and goals.Research and develop an understanding of the customer and product requirements.Ensure high standards in content quality and consistency across product documentation sets.Develop and maintain Documentation plans and status reports for assigned projects.Section 3 QualificationsTechnical Proficiency (optional) Minimum qualifications the incumbent must possess in order to qualify for the role, not including acceptable equivalents.Excellent knowledge of content/help authoring tools, such as FrameMaker, Flare etc.Sound knowledge of XML and HTML.Excellent technical experience with various help formats.Excellent knowledge of Configuration Management tools, such as Perforce.Excellent knowledge of software development bug tracking tools, such as JIRA.Experience writing in a structured authoring environment and single-sourcing.Experience writing and designing minimalist information.Excellent knowledge of graphics production.Good knowledge of video production.Functional Proficiency/knowledge Minimum functional qualifications the incumbent must possess in order to qualify for the role, not including acceptable equivalents.Excellent oral and written communication skills.Exceptional English skills.Experience working in an agile development process.Excellent knowledge of computer software, hardware, the Internet, and mobile devices.Excellent knowledge of computer development environments, operating systems, programming languages.Excellent ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management, to gain a strong functional understanding of the source information.Excellent ability to create graphics.Excellent knowledge of user personas and experience with customer research.Proven ability to produce documentation of above-average clarity, minimal errors, completeness, and overall quality, within established deadlines.Experience defining and following documentation standards and best practices.Excellent at reviewing documentation written by other team members to ensure clarity, completeness, accuracy, and overall quality standards.Strong contributor to the project teams of which the individual is a member.Exceptional analytical and organizational skills including the ability to organize and prioritize tasks.Must work independently as well as part of large distributed team.Must work comfortably with software developers, quality assurance, product management, designers, customer support, training or other stakeholders on projects.Experience leading and managing documentation projects.Knowledge and interest in new technologies in Technical Communications.Knowledge of Enterprise Content Management (ECM) products.What it takesMinimum education or equivalent credentials the incumbent must possess in order to qualify for the role.University degree or college diploma, for example, English or Computer Science.Technical Writing diploma; or equivalent technical writing experience.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-7


Configuration/Release Mgmt | Graphic Designing/Animation/Web Designing | Software Engineer | Technical Writing
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