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Storage Consultant

Bengaluru, KA
Job Code:
  • IT
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Job Details

The ideal CC Storage Support candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. S/he will have a strong focus on teamwork and have proventechnical and communication skills.A well rounded applicant would have a strong understanding of the followingHPVirtualization ConceptsFibreChannel Architectureand RAID conceptsHP Storage Array Log Analysisand TroubleshootingPerformance Analysis.The applicant should have expertise supporting at least two operating / Virtualization systems listed belowMicrosoft WindowsLinuxVMwareHyper - VHPUXSOLARISAIXResponsibilitiesTheReal Time Collaboration Centre (RTCC) engineer is responsible for the complete resolution of complex problems in large enterprise level, mission critical storage environments. The candidate will provide expert level assistance to; TEC Engineers, Field Engineers, Escalation teams, Resellers/VARs as well as Customers. Responsibilities will also include Problem reproduction, Interface with product groups, QA and development engineers, Escalation and Elevation management, development of knowledge base and training material, mentoring of new engineers and training delivery.Job specific responsibilities include working through complex HP Storage Array (EVA/MSA/NAS/3PAR) and SAN problems, troubleshooting through resolution. This may involve OS, Server HBA, SAN Switch, FC components and Storage Software which require a holistic troubleshooting approach. RTCC Engineer is expected to provide leadership in technical problem management and the resolution of issues, working closely with end customers and HP remote and field support staff.RTCC Engineers are expected to participate in after-hours and Weekend remote support rosters. They are also expected to Identify and contribute to projects to improve product support, customer satisfaction and team efficiency. Technical writing skills will be required to publish Knowledge base articles or to communicate effectively with Technical and Non-Technical stakeholders. The candidate should be able to comfortably interact with colleagues from different countries and background (own team, members of SC and Product Divisions)Attitude towards customer issuesThe RTCC Storage Engineer will be prepared to take full and absolute ownership of a customer s technical problem until resolution. This will include keeping the customer informed in line with the commitments made in this respect. S/he will be creative, open minded & will be guided, but not hindered, by process in pursuit of a solution to a customers problem. The RTCC engineers primary mission is a quick complete solution or workaround for problem.The jobholder must demonstrateWillingness to grasp the opportunity to learn new technologies and methodologiesIn-depth knowledge of at least one Server OS environment.Keen interest in Storage/SAN and Server technologies.Systematic thinkingResults focusedInitiativeBe motivated by new challenges/technology.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-7


IT Consultant
Applying for this job will take you to an external site


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