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Storage Support L2

Bengaluru, KA
Job Code:
  • IT
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Job Details

The RTCC Storage Engineer will be prepared to take full and absolute ownership of a customers technical problem until resolution. This will include keeping the customer informed in line with the commitments made in this respect. S/he will be creative, open minded & will be guided, but not hindered, by process in pursuit of a solution to a customer s problem. The RTCC engineers primary mission is a quick complete solution or workaround for problem. The jobholder must demonstrateWillingness to grasp the opportunity to learn new technologies and methodologies In-depth knowledge of at least one Server OS environment.Keen interest in Storage/SAN and Server technologies. Systematic thinkingResults focused InitiativeBe motivated by new challenges/technology. Customer Support Interpersonal SkillsIn dealing with Solutions Centre agents, Field personnel and customers from diverse geographies, a RTCC Storage Engineer is required to Be professional in all modes of interaction with our internal & external customers.Be an excellent communicator who maintains composure with difficult customers, knowing how to guide a conversation positively and constructively. Be happy to talk directly to customers if this is the best way to solve an issue quickly.Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments. Write technical information in understandable fashion.Communicate clearly and effectively with people who are not English native speakers actively listen and confirm problem details showing empathy for urgent situationsUtilize effective negotiation skills which will lead to satisfactory case closure. Be able to show a positive credible face to the customer even when internal handling of an issue might be/have been less than ideal.What do we offer? Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the worlds most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities. If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at can also find us on https// QualificationsEducation and Experience Required BS in CS/EE degree or equivalent technical school or related experience 5-7 years of experience working in a mission critical technical support environment, preferably on Storage Arrays and NAS products, mainly HP 3PAR StoreServ Knowledge of Enterprise Storage systems, Storage Area Networks, or Network Attached Storage environments General level knowledge of Unix Systems (Solaris, HP, AIX, Linux) and Windows Experience with Fiber Channel, Fabric switches, and VMWare a plus Ideal candidate will be HP certified with AIS, ASE or MASE in Storage, Industry standard switch certification in at least 1 area; Qlogic, Brocade, McData
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-7


Application Programming | Software Engineer | System Administration
Applying for this job will take you to an external site


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