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Store Virtual COE Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Problem Resolution Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and field support staff. Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers. Should display end to end ownership of the customer issue while collaborating with cross functional team of other technical specialty Manage effectively all cases elevated to storage Level 3 or engineering support. Lead (or participate in) formal technical problem escalation teamsCollaboration Identify and contribute to projects to improve product support, customer satisfaction and team efficiency. Provide formal training, feedback and guidance to frontline and field teams as required. Must be able to interact with colleagues from different countries and background (own team, members of Solution Center (SC) and Product Divisions). Must be able to collaborate with other technology experts as StoreVirtual specialist to resolve complex issuesContribution Technical writing skills will be required to publish Issue resolution documents Participate in after-hours remote support rosters, including working on weekend as and when required.Educational Qualifications BE/BCA/BSC in Computer Science or Electronics Preferred - BE in Electronics or Computer Science Position - Technical Intermediate/Specialist Level 5-8 years of demonstrated experience in server troubleshooting including service and support of server products.Good understanding and troubleshooting in the followingMust Have Fiber channel and ISCSI technology concepts Storage & SAN fundamentals Industry Standard Servers and Blade technologyGood to have Basic knowledge of Hypervisors - VMware\Hyper-V Basics of networking
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 5-8


Business/Systems Analysis | Configuration/Release Mgmt | Network Administration | System Administration
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