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Streaming Video Operations Associate

Secunderabad, Telangana
Job Code:
  • Banking & Finance
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Job Details

Reporting to the Local India GMS management, with functional reporting to the head of Global Streaming, accountable to provide operational support for streaming for LIVE and VOD in support of JP Morgans internal lines of business town halls, meetings, and high profile events Ensure the that the operational procedures are followed , and processes are updated as needed to reflect operational stabilityEnsure daily capacity planning to ensure appropriate encoder and multicast IP availability, and ensure that the streaming team adhere to the request, reservation and encoder allocation processes Maintain effective communication skills to ensure proper guidance is provided to end-users; partner with Technical Directors, stakeholders, Proactively provide and understand usage patterns, and work with End User Services to ensure the platform is scaled to current and projected patterns of useProcess webcast requests and schedule live webcast links.Requirements Exceptional customer service skills with the ability to understand client objectives and translate into Multimedia technology requirementsAbility to work under pressure with a calm demeanor to ensure large meetings & events run smoothly Strong technical background required in order to execute immediate response & resolution path, should technical issues occurProven ability to multitask, delegate and manage a number of live events concurrently; responsible for managing of small team of event technicians Well organized, flexible and able to complete numerous & various tasks during the working dayQualificationsEnterprise Streaming applications, Qumu, or other, TP Server control, AV manufacturer training (Crestron, Cisco Telepresence/Video, Extron, etc.) 2 years experience in Multimedia or similar roleCompetent technical background and knowledge of audio visual and Cisco Telepresence equipment Experience in live production/post-production techniquesStrong technical background with events experience from idea to delivery and post analysis
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


Any Process - Both BPO Type | Technical Process
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