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Subject Matter Expert-Kolkata


Source:
TIMESJOBS.COM
Location:
Kolkata, WB
Date:
27-10-2016
Job Code:
58188390
Categories:
  • Miscellaneous
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Job Details

Position Title -SMEBand 5No. of Positions 10Location KolkataExp Range 3,50,000 PAPlease note - The Hike % would not be more than 25%. Experience Minimum 18 months of Voice/Non VoiceOperations experience Roles & ResponsibilitiesTo leverage their experience and customer service skills to assist first line agents in resolving customer queriesEnsuring complete customer satisfaction.Floor Support & Customer Escalations handlingMail monitoring &Coaching/FeedbackTraining need identification and conducting refresher training'sSound knowledge on Excel and PresentationManage the daily team activities and ensure the daily operations run smoothly.Manage key business metrics like SLA's and CSATDrive Continuous Improvement in the team along with metrics improvement Generic of Specific skillsCandidate should have experience on Voice/Non VoiceShould have good diction in EnglishPeoples champion - Ability to motivate people to achieve targets. Identify Opportunity areas which would help in fixing the SLAs and move a step ahead to add value to Clients businessAbility to identify and resolve issues for the fellow team-membersShould be comfortable in working in 24 X 7 shift. Qualification Section-Both GraduateWalk in drive for this position on 3rd November. please contact us for more information.Career Routers9872490091 -9988546712
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 1-4

Requirements

Any Process - Domestic BPO Type
Applying for this job will take you to an external site

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