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Supervisor Sales Support

Chennai, TN
Job Code:
  • IT
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Job Details

The successful candidate should have no hesitation to roll up his/her sleeves and work at any level needed to accomplish team/organization goals. He/she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand HPs core business values and initiatives, and translates those into everyday practices.Additionally, he/she will also be responsibleProvide remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers.Resolve/monitor routine customer escalations, as appropriateEnsuring high quality standards for interviewing and hiring employees at all levels of the organizationAnalyzing data and workflow to identify opportunities for improvement. A successful candidate will have a developed skill set in the following areasStrong analytical, mediation and problem resolution skills.Demonstrated ability to analyze and resolve complex organizational issuesTrack record of employee development (including an emphasis on selection and retention).Demonstrated leadership skills with a bias towards action, supporting a culture of ownership and learning.Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.Qualifications Education and Experience Required First level university degree or equivalent experience.Typically 8 - 12 of experience in customer service.Typically 3 + years of supervisory experience.Knowledge and Skills Required Excellent communication skills (e.g. written, verbal,presentation); mastery in English and local language as well as other languages as required.Extensive knowledge of internal processes and policies.Excellent understanding of local legal complianceissues.Excellent problem-solving and analytical skills.Excellent teamwork skills.Solid project management skills.Solid mentoring and coaching skills.Basic knowledge of operating systems software (e.g., Microsoft Office)
Degree: MBA/ PGDM

Additional Degree: B.Com. (Commerce)

Experience: 8-12


Channel Sales | Corporate Sales | IT/Telecommunications | Retail Sales
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