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Supervisor Sales Support Management

Chennai, TN
Job Code:
  • IT
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Job Details

Supervises moderately-d teams and manages significant day-to-day tactical duties.Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.Manages order management process by supporting the day-to-day tactical actions (i.e., processing of orders, credits and returns) and refining current processes.Partners with other departments and support groups (e.g., field sales, credit and collections) to resolve escalated order management issues for all product lines using specialized subject matter knowledge.Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director levels (e.g., holds periodic calls with customers to maintain relationship).Resolves escalated customer issues (e.g., distribution, pricing) and internal issues (e.g., product builds) of the highest complexity.Supervises a group within a larger team (approximately 10 people) within a country or geographic region.Supports solutions that impact other departments.Education and Experience Required First level university degree or equivalent experience.Total exp of 5+yearsTypically 4+ years of experience in customer service.Typically 2+ years of supervisory experience.Knowledge and Skills RequiredExcellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.Extensive knowledge of internal processes andpolicies.Excellent understanding of local legal compliance issues.Excellent problem-solving and analytical skills.Excellent teamwork skills.Solid project management skills.Solid mentoring and coaching skills.Basic knowledge of operating systems software (e.g.,Microsoft Office).
Degree: MBA/ PGDM

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 5-10


Channel Sales | Corporate Sales | IT/Telecommunications | Relationship/Account Servicing
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