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Supply Chain Management Level A

Chennai, TN
Job Code:
  • IT
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Job Details

Job DescriptionManage customer relationships and delivery responsibility of an ITES outfit and ensure consistent exceeding of process SLAs and delivery capabilitiesPersonally coach, train and mentor direct reports and provide career development opportunities through trainingMaintain effective governance and control systems in the companyManage customer relationships and delivery responsibility of a / multiple client Account(s) and ensure consistent exceeding of process SLAs and delivery capabilitiesSupport the sales team for RFP/RFQ presentations and customer presentations to demonstrate delivery capabilitiesConduct annual performance reviews for all direct reports and oversee performance management reviews as per annual/semi-annual cycles for all the employees in the AccountAddress all employee performance problems promptly and directly in accordance with company personnel policies and proceduresDemonstrate superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.Key SkillsDemonstrated experience in Recent BPO experience must Strong leader of people, continuously coaching and developing the bench. Good client relationship skills. A track record of strong operational delivery managing a large team. Proven track record of driving change in people and processes, with strong project management, implementation and process improvement skills Proven team working skills, the ability to see the "big picture" Ability to deal with high levels of ambiguity Data driven action orientated, with strong reporting, data analysis, presentation skills, and organizational abilities Inquisitive, analytical and challenges the status quo Ability to take measured risks Proven experience of managing to a budget Knowledge of project and program management desirable Minimum of Bachelors Degree in Business Management or related field. A minimum of 10 years of experience in Operations ( Transaction and customer service) in Manufacturing/AeroSpace and Defense Industry out of which atleast 5 years in a BPO environment.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 15-20


Material Management | Purchasing/Sourcing | Supply Chain Management
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