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Support Analyst

Bengaluru, KA
Job Code:
  • IT
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Job Details

ResponsibilitiesProvides development support via phone, chat and email, screen sharing, and video conference to Vlocity Clients. Assist clients with best practices and optimization with the suite of Vlocity products as well as integrating with Salesforce. Follow established support processes and procedures. Write and update Knowledge Articles ensuring that our customers and partners have the most up to date information. Exhibit exceptional time management skills. Client focused provide high quality experience utilizing problem-solving and communication skills. Ability to effectively prioritize and escalate client issues as required - ability to communicate between a technical and non-technical resource is important. Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base. Troubleshoot highly technical issues that may involve VisualForce and Apex. A successful Support Analyst has both technical aptitude to resolve technical issues as well as an ability to develop an ongoing relationship of trust and reliability with customers is paramount. A proven ability to work remotely as part of a team but also with little direction is highly desired as you will work as part of the Global Support team.Our customers are 24X7 and so is Global Support. Support Analysts will be required to be On Call during rotating weekends for Severity 1 Issues.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-7


Business/Systems Analysis
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