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Support Analyst

Gurugram, HR
Job Code:
  • Banking & Finance
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Job Details

Responding to logged service requests, account administration, software installations and general application and server administration.Provide 24 x 5 round the clock support to Platts business partners utilizing shift patterns**Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners.Dealing with escalations in a timely manner to ensure issue is resolved to business Partners expectations.Composing technical knowledge base documents to be used within the team Other required skillsWell-developed English verbal and written communication skills.Candidate must be self-sufficient, driven, energetic with passion for technology, provide excellent customer support service, and have patience to work with users with different levels of technical knowledgeAble to operate under pressure and in time sensitive support environments.ITIL qualifications preferred but not essential.Degree level in an IT related field preferred Your SkillsTechnical skillsFamiliar with ticket management systems (ServiceNow preferred)Familiar with monitoring systems (Nagios - Naemon preferred)Windows 7 desktopWindows servers including Active DirectoryLinux serversNetworking (TCP - IP, DNS, NAT)Webservers - Apache & TomcatLotus Domino, SMTP, ExchangeMicrosoft Office - Office 365 especially Excel (Macros and Worksheets)Java, Acrobat, Web Browsers and instant messaging systems (Skype, Lync, Eikon, ICE Chat)Experience supporting Virtual Servers and Cloud computing preferredAny knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, Powershell or shell script) preferred Working with external vendors to resolve service related incidentsConnecting remotely to business partners computers to resolve issuesServer maintenance, monitoring, health checks, restarts, and BAU operational workProvide real-time server support to the daily Market on Close process as well as participating on the associated conference call.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


Application Programming | Desktop Support | Software Engineer | System Administration
Applying for this job will take you to an external site


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