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Support Analyst

Mumbai, MH
Job Code:
  • IT
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Job Details

Job RoleFirst point of contact for all existing clients for applications issues, errors & enhancements. Providing application configuration and maintenance on EAMbrace - Solutions, by becomingan expert on the use of all aspects of application. Delivering support to existing clients and investigating & resolving application errors, datadiscrepancies and queries.Working closing with Implementation/Functional Analyst in identifying and proposing applicationsystems changes, better uses, enhancements & developments. Submission of bugs in bug tracking system and follow up with development team. Receive and support requests in HelpDesk application, investigating problems & determinesappropriate actions to take and to provide correct responses to requests.Monitor progress of requests for support and ensures all parties involved are kept informed. Monitor application systems by regular scrutiny, note problems & identify performance trends.With consultation with implementation team and development team take correcting action toavoid problems arising.Required SkillsExperience of ERP application support to end clients. Have hands on experience on documentation and change management.Should have working experience on database like SQL/oracle though not mandatory. Closely work with functional & technical colleagues to deliver the implementation, offeringtransparency and timely follow through.Demonstrated data analysis and summarization experience. Demonstrated advanced troubleshooting skills, particularly to resolve application issues.Should be good in written and spoken English. Client Interaction skills and ability to convince clients.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-5


Application Programming | Business/Systems Analysis | Systems Programming
Applying for this job will take you to an external site


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