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Support Engineer (application) - Microsoft Dynamics CRM

Bengaluru, KA
Job Code:
  • IT
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Job Details

The candidate will be providing technical support for the Microsoft Dynamics CRM Support organization, including but not limited to Premier and Professional customer and partners.He/she will act as the primary technical contact, and deliver advanced technical troubleshooting and problem resolution for Corporate Customers including, issues escalated to the highest level of management.Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.Collaborate with Technical Leads and escalation resources when appropriate.The candidate will provide technical support including product technical training to peers as appropriate.Candidate must be able to manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.Basic Qualifications;Working knowledge of the Microsoft technologies like SQL and SQL Reporting, SQL clustering, Active Directory, ADFS and Outlook.Superior Researching, Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skillsMust have sufficient technical depth to communicate with development and other internal organizations at a peer level.Thorough Knowledge on CRM Online Tools and Processes.Ability to identify Performance Bottlenecks in CRM Online and good understanding of CRM Online performance Optimization techniques.Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 4-9


Application Programming | Database Administration (DBA) | Network Administration | Software Engineer
Applying for this job will take you to an external site


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