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Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Provide technical support via email and web ticket handling to external and internal customers.Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues.Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures.Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within Service Newsletters, public/private knowledge base systems, product manuals, etc.Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.Manage the resolution of critical customer account issues.Collaborate closely with technical and field services personnel, customer IT technical staff when needed.Availability for 24x7x365 staffing assignments (on-call) as required.Other duties as assigned.QualificationsNumber of Years of Work Experience 3-5Required Skills3-5 years of experience in advanced networking and MS SQL database experienceTechnical competenciesMS SQLDOS/Windows proficientRouting, switching, load balancingSecurity, Active Directory, Single Sign-OnMust possess experience in the installation, configuration, management and performance monitoring of Microsoft Windows based applications and components.Strong written and verbal communication skills.Preferred SkillsObject oriented development experience.Experience with processes and methodology associated with design, documentation, transition and implementation/integration of systems in a healthcare environmentof Radiology Information Systems (RIS) and/or Picture Archiving and Communications Systems (PACS)Experience with Dragon Naturally Speaking, PowerScribe, RadWhere, and/or PowerScribe 360EducationBachelor s degree (IT /CS/related discipline)
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-5


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | Software Engineer
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