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Support Engineer

Gurgaon, HR
Job Code:
  • IT
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Job Details

The Support Engineer provides Microsoft Lync and Skype for Business support to our Enterprise Customers. Support Engineers work under limited supervision and are responsible for resolution of technical Issues and the implementation of minor changes. Job responsibilities includeOwnership and resolution of Incidents related to our customers Microsoft Lync and Skype for Business deploymentsDay to day administration and monitoring of our customer s Microsoft Lync and Skype for Business deployments using the Unify Square toolsetPlanning and implementation of simple changesAssisting Unify Square Tier 3 Support with complex changes and maintenance workUpdate Incident and Change information in Unify Squares and/or the customer s ticketing systemMaking sure everything we do complies with Unify Squares and our customer s standards and proceduresAdditional responsibilities as required.Strong in networking concepts.Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook etc.)Outstanding attention to detail and capacity to demonstrate continual learningExceptional analytical and problem solving capabilitiesExcellent deductive and inductive reasoning skillsStrong interpersonal verbal and written skillsAbility to work both individually and with teamsGood knowledge of Active Directory & Windows Server (2003, 2008, R2)Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environmentDesirable Skills & AbilitiesEnjoys helping customersDigs deep to find the best solution.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-6


Application Programming | Desktop Support | Network Administration | Quality Assurance/Testing
Applying for this job will take you to an external site


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