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Support Engineer


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
17-11-2016
Job Code:
58303791
Categories:
  • Marketing & PR
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Job Details

Deliverables This role has the following responsibilities ??Provide on call support as defined by customer business requirements related to the application(s) in US Time Zone?Take care of the incoming incidents, escalate when required and execute changes in the hardware infra-structure.?Support installation, deployment, configuration and troubleshooting of changes to software applications including planned/unplanned upgrades and patches?Support Test Environment on Unix/Linux Hardware infrastructure - MUST?Liaison with the development team for issues identified and manage the support ticket systems?Technical skills such as MySQL, basic scripting etc. - MUST?Support management team to set priorities, and ensure timely delivery?Give support in solving difficult 3rd line incidents related to the development and test environment?Strong partner in discussions with the architects and other stakeholders within the internal customer departmentsExperiencesThis role would have the following experiences ? Reporting ToEngineering Head ? Technical COE, Respective Application Tech LeadTimings Flexible (US Shift)Only Male Candidate ?B.E./B.Tech or equivalent preferred?3+ years of relevant experience i.e. in a similar role?Ability to work in US Time ZoneSkillsThis role would need to exhibit the following skills in line of work ??Clear, effective and frequent (daily) communication to all stakeholders?Excellent problem solving and troubleshooting skills?Good Analytical skills
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-7

Requirements

Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | System Administration
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