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Support Engineer


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
18-11-2016
Job Code:
58316214
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Ownership and resolution of Incidents related to our customers Microsoft Lync and Skype for Business deploymentsDay to day administration and monitoring of our customer s Microsoft Lync and Skype for Business deployments using the Unify Square toolsetPlanning and implementation of simple changesAssisting Unify Square Tier 3 Support with complex changes and maintenance workUpdate Incident and Change information in Unify Squares and/or the customer s ticketing systemMaking sure everything we do complies with Unify Squares and our customer s standards and proceduresAdditional responsibilities as requiredB.S. in Computer Science (CS), Information Technology (IT), Electrical Engineering (EE), Computer Engineering (CE), Master of Computer Applications (MCA)Microsoft Certified ProfessionalMinimum 2 years relevant work experienceMust have prior experience providing technical support to Enterprise CustomersPrior exposure to Microsoft Unified Communication TechnologiesStrong in networking concepts.Good knowledge of Microsoft Office Products (Excel, PowerPoint, Outlook etc.)Outstanding attention to detail and capacity to demonstrate continual learningExceptional analytical and problem solving capabilitiesExcellent deductive and inductive reasoning skillsStrong interpersonal verbal and written skillsAbility to work both individually and with teamsGood knowledge of Active Directory & Windows Server (2003, 2008, R2)Ability to analyse and interpret data, capture and trace logs to resolve customer issues in live working environmentEnjoys helping customersDigs deep to find the best solution
Additional Degree: B.Sc. (Science)

Experience: 2-5

Requirements

Desktop Support
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