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Support Engineer


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
23-11-2016
Job Code:
58327972
Categories:
  • Marketing & PR
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Job Details

Roles and ResponsibilityDeliverables This role has the following responsibilitiesProvide on call support as defined by customer business requirements related to the application(s) in US Time ZoneTake care of the incoming incidents, escalate when required and execute changes in the hardware infra-structure.Support installation, deployment, configuration and troubleshooting of changes to software applications including planned/unplanned upgrades and patchesSupport Test Environment on Unix/Linux Hardware infrastructure - MUSTLiaison with the development team for issues identified and manage the support ticket systemsTechnical skills such as MySQL, basic scripting etc. - MUSTSupport management team to set priorities, and ensure timely deliveryGive support in solving difficult 3rd line incidents related to the development and test environmentStrong partner in discussions with the architects and other stakeholders within the internal customer departmentsExperiencesThis role would have the following experiences Reporting To Engineering Head Technical COE, Respective Application Tech LeadTimings Flexible (US Shift)Only Male Candidate B.E./B.Tech or equivalent preferred3+ years of relevant experience i.e. in a similar roleAbility to work in US Time ZoneSkillsThis role would need to exhibit the following skills in line of workClear, effective and frequent (daily) communication to all stakeholdersExcellent problem solving and troubleshooting skillsGood Analytical skills
Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-8

Requirements

Application Programming | Database Administration (DBA) | Project Leader/ Project Manager | Quality Assurance/Testing
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