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Support Engineer - JAVA


Source:
TIMESJOBS.COM
Date:
15-11-2016
Job Code:
58289861
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Monitor Daily jobs like UC4, splunk, files etc. Handle incidents with agreed process (JIRA, Remedy) Provide status about incidents to all Creating documentation of incidents for future referece Set incident handling and communication process Support and work with external team to solve the incidents Trouble shooting Root cause analysisWe expect you to have Very Good communication both oral and writtem in english Experience in cross cultural teams, direct customer communication Experience in support Should have high stress tolerence level Good to have service operation ITIL certificate Experience in JAVA, support experience will be an advantage Experience in working with the service desk. Experience in tools like Splunk In-depth understanding of the application and its integration with various other systems Participation in technical workshops, analyse technical feasibility and performance impacts Understand the business impact of the critical areas To be a team player and work harmoniously with colleagues and other project teams. Ensure agreed SLA's are met for assigned task Take part in peer reviews, testing as per project needs Train peers if required on identified tasks Ensure project deadlines are met. Good to have experience with the agile/scrum teamsAs a person you areExpected to have 5+ years experience in software development and delivery. Experience in support organization Excellent verbal and written communication skills Experience of working in Multi Cultural & Multi - Geographic Team Good team player, she/he should be quality-centric and result driven
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10

Requirements

Application Programming | Software Engineer
Applying for this job will take you to an external site

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