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Support Engineer - L2 Support

Bengaluru, KA
Job Code:
  • Miscellaneous
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Job Details

Educational QualificationTechnical Diploma in Computer Science OR Any other related disciplines.Desired Profile Technical Diploma in Computer Science OR any other related disciplines. Microsoft Certified (MCSE/MCSA) and other Cisco Networking certifications. Must have excellent verbal and written communication skills. Strong analytical problem solving skills. Network installation and administration experience. Intermediate knowledge of Microsoft Windows Desktop OS and Windows Server OS , MS SQL, IIS Thorough understanding of relational database concepts and architecture. General understanding of client server networking software. Need to have proficiency in producing efficient and maintainable code using SQL, C/C++, Java or other MS Technologies. Database experience - MS SQL Server. Good troubleshooting/debugging skills are must Able to proactively and independently resolve issues, yet also function well within the QC team.Key Roles and Responsibilities Responsible for escalated customer questions/issues, collect bug reports and other issues from production customers and 1st Level Support Research and troubleshoot technical issues reported by customers, 1 st Level Support etc. Test and duplicate issues reported by customers in test environments to enable senior staff / engineering to understand the issue faster. Clearly documents technical issues within support incidents Communicate issue status to customers in accordance with defined SLA's Contribute to the Technical Support Knowledgebase Escalates to Level 3 as needed. Responsible for learning and understanding how L3 resolves the issue. Effectively involves in the complete QC cycle.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-4


Application Programming | Database Administration (DBA) | Software Engineer | Systems Programming
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