FIND YOUR DREAM JOB

Sign In
 [New User? Sign Up]
Mobile Version

Support Lead, Production Support


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
20-11-2016
Job Code:
58285408
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
  •  
  • Shortlist
  • Email Friend
  • Print

Job Details

Your ResponsibilitiesAs Support Lead, your responsibilities will include To ensure availability of applications by adhering to SLAs, managing service delivery, developing processes to monitor risks and resolve issues, and personal involvement when required.To build a satisfied customer base by pro-actively managing escalations, ensuring timely turnaround if a user queries through prompt and effective communication and reporting.To ensure applications are fully compliant by adhering to processes and security compliance as mandated by standards.Managing system incidents providing timely escalation/recovery actions and management communication.Employing past experiences to build and manage a robust production support process Skills you need10 to 13 years of experienceUnderstanding of accounting flows & entries and it s impact on financial statementExperience in leading a team and handling people issuesProven experience of strong relationship management and stakeholder engagementExperience of working within a project environment with a proven ability to lead a team and work on their own initiative to deliver optimum business solutionsBasic exposure to and understanding of core systems and databases
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 10-13

Requirements

Administration | Facilities management | Office Management & Coordination
Applying for this job will take you to an external site

FEATURED JOBS

© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News