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Support Professional


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
13-11-2016
Job Code:
58264912
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

To be accountable for ensuring you understand, uphold and promote the Conduct Risk standard pillars which are employee conduct, corporate conduct, market conduct and conduct towards our customersDesigning and pursuing automated solution / support tools for repetitive manual effort.Identifying stability improvements as the result of Post Incident Review analysisProactively analysing user ticket trends, and resolve root causes.Ensuring all the production incidents/issues (incident management tickets) are investigated and resolved under specified SLAsEmploying past experiences to build and manage a robust production support process Skills you needExcellent communication skills and ability to interact effectively at all levels across technology teams and ability to work out of hours and on weekends.Self-starter/highly motivated person who is prepared to use their own initiative in understandingand following up issuesKeen to learn business processes and technical skills.Takes ownership of problems through to resolutionGood knowledge of Unix OS level operations, ability to interrogate files, monitor service operations, Oracle PL/SQL, Sybase and Java
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-5

Requirements

Business/Systems Analysis | Project Leader/ Project Manager | Software Engineer
Applying for this job will take you to an external site

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